Privacy
We collect what it takes to sell you something and get it to you, and nothing for the sake of it.
Last updated
When you place an order
We keep:
- your name, email address and phone number;
- your delivery and billing addresses;
- what you ordered, what it cost, and how the order was delivered;
- the card type and its last four digits, which our payment processor returns to us so we can issue refunds;
- whether the billing address and security code matched the card, as our payment processor reports it, so we can check an order before it ships.
We use this to fulfil and deliver your order, to send you receipts and updates about it, to handle returns, warranty claims and refunds, and to keep the records a business has to keep.
Your card
Card details are entered into a payment form that sends them directly to Authorize.Net, our payment processor. Your full card number and security code never reach our servers, and we never store them.
The newsletter
If you sign up, we keep your email address, when you signed up and when you confirmed, the page you signed up from, and the IP address the sign-up came from. You are only added once you confirm from the email we send, and every newsletter carries a link to unsubscribe. If you unsubscribe, the emails stop and your address stays on file marked as unsubscribed, so the sign-up form cannot add it again. Ask us and we will delete it.
Technical information
Like any website, ours receives your IP address. We use it to stop abuse — for example, someone repeatedly reserving limited items without buying — and it is passed to our payment processor to help screen for fraud.
We also keep records of what visitors do on the shop — the pages and products they open, what goes into a cart, and where a checkout stops — so we can see what works and fix what does not. These records never hold your name, anything you type, your card details or your IP address, though some are linked to your order once you buy, and they are deleted after 90 days or a year. The shop does not use advertising cookies.
Read more: exactly what we keep
In your browser
Your cart is kept in your own browser, not on our servers, until you check out — except that a limited or one-of-one item in it is reserved for you on our servers for a few minutes, under a random number your browser keeps for its cart. While you fill in the checkout page, your name, email, phone and address — never your card — are also kept in that browser tab, so reloading the page does not empty it; they are removed once the order is paid, after an hour, or when you close the tab.
The site keeps a few other small notes in your browser so pages stay as you left them — for example the delivery you chose, or that you closed a drop’s pop-up. Clearing this site’s data in your browser removes them, and your cart with them. The shop sets no cookies of its own while you browse or buy; Cloudflare, which delivers the site, may set its own to protect it.
On the checkout page
On the checkout page, where you enter your card, we record which steps you reach — for example, that the card form loaded, that Pay was pressed, or that a box was left empty — and the kind of browser you are using, such as Safari or the Facebook app, so we can find out where checkouts go wrong. These records are linked to that checkout, never include anything you type, your card details or your IP address, and are deleted after 90 days.
We also keep a record of each checkout not paid within two hours — what the goods came to, the total quoted, how many different items were in it, whether the delivery address had been filled in, and whether it was paid later — linked to that checkout, with no name, email or address, for 90 days.
While you browse
When you browse the shop, we also record which pages you open (the page’s address, never anything after a “?”), which products you look at, what you add to your cart and roughly what the cart adds up to (for example “$500 to $1,499”), and whether you tap to call, text or email us. With each, we record the name of the website that sent you here (such as instagram.com) and any campaign tags in the link you followed (such as “ig” and “bio”), whether you are on a phone, tablet or computer, the kind of browser you are using, such as Safari or the Instagram app, and a random number your browser keeps for that tab only (we keep it only in a form that cannot be turned back into it). When a visit reaches the checkout or ends in an order, its records are linked to that order, so we can see which links and pages lead to orders. These records themselves never include your name, anything you type, your card details or your IP address, and are deleted after a year.
After you pay, the order page asks how you found us. Answering is optional; the answer is one choice from a list, kept with your order number for a year.
Timed drops
When we run a timed drop, we also record what visitors do with its pop-up and its page — for example that it was opened, a photograph looked at, or Buy pressed — with the random number your browser keeps for its cart (kept only in a form that cannot be turned back into it), whether you are on a phone, tablet or computer, the kind of browser, and the name of the website that sent you here and any campaign tag in the link you followed, so we can see how the drop went. If its item goes into a checkout or is sold, that record carries the order number. These records never include your name, anything you type or your IP address, and are deleted after a year.
Error reports
If your browser blocks something on one of our pages — such as a script that the Facebook or Instagram app tries to add — it can send us a report. We keep these reports in an error log, with the page’s address (never anything after a “?”), what was blocked and your IP address, so we can find and fix broken pages. The log keeps only the latest reports; older ones are overwritten.
Who else handles your information
- Authorize.Net processes card payments. With each payment it also receives your name, contact details, addresses and the order’s details.
- Resend delivers our emails — receipts, order updates and the newsletter.
- Cloudflare delivers and protects this website, and counts visits to it for us with a small script of its own (Cloudflare Web Analytics).
- The map on our Visit page is Google Maps: when it loads, your browser contacts Google.
- The carrier delivering your order receives your name and delivery address.
We do not sell or rent your personal information.
How long we keep it
Order records are kept for as long as we need them for accounting, tax and warranty purposes. Newsletter addresses are kept until you ask us to delete them; unsubscribing stops the emails and marks the address as unsubscribed.
The records described under Technical information are deleted automatically:
- checkout-page steps and unpaid checkouts after 90 days;
- visits, drops and “How did you find us?” answers after a year;
- error reports as newer ones overwrite them.
Your choices
Contact us to ask what we hold about you, to correct it, or to have it deleted. Some order records we are required to keep for tax and accounting, and those we cannot delete early.
To leave one browser out of the records of what you open, add to your cart and tap while you browse, open the home page with ?count=off in it once. Opening any page with ?count=on, or clearing this site’s data in that browser, undoes it.
Adults only
You must be 18 or older to buy from AirStryk Industries. We do not knowingly collect information from children.
Changes
If we change how we handle your information, we will update this page and the date at the top.
Questions
AirStryk Industries · 681 Bulverde Rd Ste 105, Bulverde TX 78163
Call or text 830-375-3584 ·
airstryktx@gmail.com